How your order is packed and shipped
Standard export cartons with optional OPP bagging, and a choice of express air or sea freight — quoted as DAP or DDP, whichever suits your business.
Packing
Packing is specified at quotation stage, not decided at the last minute, because it affects both the carton cost and whether the goods survive the journey.
| Standard | Export carton, sized to the product and stacked to use the container or pallet footprint efficiently. |
|---|---|
| OPP bagging | Individual polybags per unit, on request — usual where the pack must stay clean before retail display. |
| Dividers & inserts | Paperboard dividers or foam where units would otherwise rub against each other. |
| Palletising | Available for LCL and FCL shipments or where the buyer’s warehouse requires it. |
| Retail-ready | Inner cartons printed and sized for direct shelf or e-commerce fulfilment use. |
Units per carton, carton dimensions, gross weight and CBM are confirmed per product on the quotation, because they change with the size and structure you order. They are not fixed catalogue figures.
Shipping methods
Samples and bulk orders move differently. A sample usually needs to arrive in days, while a bulk order is priced on volume — so the two are quoted on different services.
| Express courier FedEx / UPS / DHL | Typically used for: samples and small bulk orders. Mode: air, door to door. Terms: usually DAP — duty and import VAT are payable by the buyer on arrival. |
|---|---|
| Air freight | Typically used for: mid-size orders where speed matters more than unit freight cost. Terms: DAP, with local delivery arranged. |
| Sea freight LCL or FCL | Typically used for: bulk orders where freight cost dominates the landed price. Terms: DAP, or DDP where a single landed price is wanted. |
| DDP | Typically used for: buyers who want one price that already includes duty and clearance. Available on any of the modes above; the quote depends on destination and how the goods are classified. |
Transit time
Transit time depends on destination, service level and customs clearance. We confirm the booked service and an estimated arrival window when the shipment is arranged. We do not quote transit days before a carrier is booked, because a number given too early is usually wrong.
Production timing is separate and does not move: sampling takes 3–15 days and mass production 7–20 days after you approve the sample and artwork.
Documents
- Commercial invoice and packing list with every shipment.
- Certificate of origin on request, for markets where it reduces duty.
- Material declarations and test reports for the grades supplied, where they exist for that material.
- All documents issued in the buyer’s name, matching the invoice details exactly.
If your customs broker needs a specific format or an extra declaration, tell us at order stage so it is produced with the shipment rather than after it.
If something arrives damaged
- Note the damage on the carrier’s delivery record before signing, where the carrier allows it.
- Photograph the outer carton and the affected units before unpacking further.
- Send the photos and the carton label to us as soon as possible after delivery, so a claim can be raised while the evidence is fresh.
We inspect every order before it leaves, so damage in transit is a carrier matter as much as a packing one — which is why the outer carton photos matter as much as the product photos.
Need a landed cost, not just a unit price?
Tell us the destination country and the quantity, and we will quote express and sea options side by side.