From enquiry to delivery, in five steps
Every order follows the same route. Nothing is charged before you have seen a quotation, and nothing goes into production before you have approved a physical sample.
The five steps
Send your enquiry
Product type, dimensions or the product itself, quantity, artwork status and destination country. A photo next to a ruler is enough to start — we will ask for whatever else the quotation needs.
Receive a costed quotation
Tooling cost, unit price at your quantity, lead time and shipping term are stated separately, so you can see what changes if the quantity or the packing changes. Ask for two quantities if you are unsure where your volume lands — the price break is usually visible.
Approve a sample
Sampling takes 3–15 days. The sample is where size, material, colour and print are actually confirmed — not on a screen. Approval is the point of no return for tooling, so it is worth checking the sample against the real product before you sign it off.
Production
Mass production runs 7–20 days after sample and artwork approval. Quantity and the number of finishing steps decide where in that range the order lands.
Packing and shipping
Goods are packed in export cartons, with OPP bagging or dividers where you asked for them, then shipped by express air, air freight or sea freight — on DAP or DDP terms as agreed on the quotation.
What you send, what you get back
| Step 1 | You send: product, size, quantity, artwork status, destination. You get: a short list of questions where the brief is ambiguous, or a quotation if it is complete. |
|---|---|
| Step 2 | You get: tooling cost, unit price, lead time, shipping term, and packing description. |
| Step 3 | You get: a physical pre-production sample with the agreed print. You send: approval, or a marked-up list of changes. |
| Step 4 | You get: production photos or a status update during the run, and a packing list before shipment. |
| Step 5 | You get: commercial invoice, packing list and shipping documents in your name. |
Before you send the enquiry
Three things make the biggest difference to how fast a quotation comes back accurate.
Check the size against the product
Measure the product, not the old packaging. If the old box was tight, say so — the new one should not repeat it.
Decide the quantity range
Our standard MOQ is 3,000 pcs, and other quantities can be produced to order. Give the quantity you actually plan to buy, not an inflated one.
Send the artwork as it is
A logo file is enough to start. A print-ready file with bleed shortens the sampling round; neither is a precondition for quoting.
Start with step one
Send the product, the size and the quantity. Everything else can follow.